Concepts of Dental Clinic Management II

[Must have completed Concepts of Dental Clinic Management I] This highly interactive course will build on management principles from Concepts I and provide participants with knowledge and skills to solve more challenging and complex program problems. Technical, interpersonal and soft skills will be combined in most of the exercises and learning scenarios. Course begins Monday, TBD at 1:00 p.m. and ends Thursday, TBD at 4:00 p.m. Learning objectives: Upon completion of this course, participants will be able to: 1. Evaluate the efficiency, effectiveness and productivity of their clinic and design an improvement plan based on priorities and the assessment results. 2. Develop an intervention to engage staff in improving clinic function using relationships, influence and change management strategies. 3. Calculate their clinic’s potential revenue generation and utilize those figures to craft a business case analysis to justify new services, equipment and/or staff.